Refund policy

Return and Refund Policy

This policy applies to purchases from sablees.com, operated by Mano parduotuvė, Birutės gatvė 22-46, Telšiai, 87131, Lithuania. Contact: mantassabaliauskas@gmail.com.

Right of withdrawal

If you are a consumer in the European Union, you may withdraw from your purchase without giving a reason within 14 days after you, or a person you nominate other than the carrier, receive the goods. If an order is delivered separately, the period starts when the last item is received. You may also notify us of withdrawal before delivery.

To exercise this right, email mantassabaliauskas@gmail.com with a clear statement that you wish to withdraw, your name, order number and contact details. Sending your notice before the deadline is sufficient. You may use this wording, but it is not required: “I hereby notify you that I withdraw from my purchase of the following goods: [goods], ordered on [date], received on [date]. Name: [name]. Address: [address]. Date: [date].”

Returning goods

Send the goods back without undue delay and no later than 14 days after notifying us of withdrawal. Contact us for return instructions. Unless we agree otherwise, returns may be sent to Birutės gatvė 22-46, Telšiai, 87131, Lithuania. You bear the direct cost of returning goods for a change of mind. This does not apply where we are responsible for defective, damaged or incorrect goods.

Please handle goods only as necessary to establish their nature, characteristics and functioning. You may be responsible for diminished value caused by handling beyond this. Original packaging is helpful, but its absence alone does not remove your statutory withdrawal rights.

Refunds

For a valid withdrawal, we will refund payments received, including the cost of our least expensive standard outbound delivery option, without undue delay and within 14 days after being informed of your decision. Additional costs for a more expensive delivery option are not refundable. We may withhold reimbursement until we receive the goods or you provide evidence that you sent them back, whichever occurs first. Refunds are made using the original payment method unless expressly agreed otherwise, with no refund fee. Your payment provider may need additional time to display the refund.

Exceptions

Statutory exceptions may apply, including goods made to your specifications or clearly personalized, goods liable to deteriorate or expire rapidly, and sealed goods unsuitable for return for health protection or hygiene reasons once unsealed. Any applicable exception must be disclosed before purchase. These exceptions do not remove rights relating to faulty or non-conforming goods.

Damaged, faulty or incorrect items

Contact mantassabaliauskas@gmail.com if goods arrive damaged, faulty or different from your order. Include your order number and a description; photographs can help us resolve the issue. Your statutory rights to remedies for non-conforming goods remain unaffected by this policy, including applicable rights to repair, replacement, price reduction or reimbursement.

Other requests

For exchanges or returns outside statutory rights, contact us to discuss your request. This policy does not limit any mandatory consumer rights under applicable law.